Crest Parking and Access Control (“we”, “us”, “our”) is committed to protecting your privacy and complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws. This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Name, email address, phone number, business name, physical address
• Vehicle registration numbers, parking times, payment preferences
• Payment details (excluding card or banking login data)
• Technical information such as IP address, browser type, and website usage (via cookies)

2. Purpose of Collection

We collect personal information to:

• Provide parking and access control services
• Process payments and issue receipts
• Respond to enquiries and communicate with you
• Improve our services and website
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on:

• Your consent
• A contract with you
• Compliance with legal obligations
• Our legitimate business interests

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Service providers who support our operations (e.g., payment processors, IT support)
• Government or law enforcement where required by law
• Business partners where necessary and under confidentiality agreements

5. Data Security

We use reasonable technical and organisational measures to protect your data. Although no system is completely secure, we strive to keep your information safe and confidential.

6. Data Retention

We retain your personal information only as long as necessary for its purpose or as required by law. Data no longer needed will be securely deleted or anonymised.

7. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your data
• Object to processing in certain circumstances
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us at the details provided below.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can adjust your cookie settings through your browser at any time.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.

10. Policy Updates

We may update this Privacy Policy from time to time. Please review this page regularly for changes. The most recent version will always apply.

11. Contact Information

For any questions or requests relating to your personal information, please contact:

Crest Parking and Access Control
Email: info@crestpac.co.za
Phone: +27 21 551 8628
Address:
Unit 1, Crest Park
12B Longclaw Drive
Montague Gardens